| Number | FAQ - English | Spanish
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| 1
| About Plugoo | Acerca de Plugoo
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| 2
| Plugoo offers you several communication tools based on instant messaging: | Plugoo te ofrece varias herramientas de comunicación basadas en mensajería instantánea.
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| 3
| Plugoo Widget, to interact LIVE with your website visitors; | Widget Plugoo, para interactuar EN DIRECTO con los visitantes de tu sitio web.
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| 4
| Planet Plugoo, to meet people from all over the world, share your interests and chat with them instantly. | Planeta Plugoo, para conocer personas de todo el mundo, compartir tus intereses y chatear con ellas de forma instantánea.
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| 5
| Plugoo Widget enables your website visitors (blog, social network profile, online shop…) to get in touch with you in real time, directly on your Instant Messenger (MSN Messenger, GoogleTalk, Yahoo! Messenger, AOL AIM, ICQ, Jabber…). If your messenger status is online, visitors can send you an instant message through the Plugoo Buddy in your messenger buddy list. You can thus chat with them, answer their questions or comments Live! | El Widget Plugoo permite a los visitantes de tu sitio web (Blog, Perfil de red social, tienda en linea) contactarse contigo en tiempo real, directamente en tu Mensajero Instantaneo, MSN Messenger, GoogleTalk, Yahoo! Messenger, AOL AIM, ICQ, Jabber…). Si el estado de tu mensajero es En linea, los visitantes pueden enviarte un mensaje instantaneo a traves del contaco Plugoo en tu lista de contactos. Tu puedes chatear con el, contestar sus preguntas o comentarios en directo!
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| 6
| Your visitors don’t need neither to download a software nor to create an account before they can contact you. They never have access to your instant messaging information (username). And conversation between a visitor and you is strictly private – other simultaneous visitors on the website don’t see the conversation. You don’t have to change your habits, you keep using your favorite messenger on your desktop or from your mobile phone. | Tus visitantes nisiquiera necesitan descargar un programa ni crear una cuenta antes de contactarce contigo. Ellos nunca tiene acceso a la informacion de tu mensajero instantaneo (nombre de usuario). Y la conversacion entre un visitante y tu es estrictamente privada, otros visitantes simultaneos del sitio web no ven la conversacion. Tu no tienes que cambiar tus habitos, mantienes usando tu mensajero favorito en tu equipo o desde tu telefono movil
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| 7
| Planet Plugoo is the Plugoo Members’ community. Planet Plugoo is a micro-social chat-centric network. You can share your interests with people from all over the world, meet new friends and chat with them. You can browse Planet Plugoo using tags about interests, localization… Your personal information (email address, instant messaging username) are never revealed to other Planet Plugoo Members. | Planta Plugoo es la comunidad de los miembros de Plugoo. Planeta Plugoo es una red micro-social chat centralizada. Tu puedes navegar Planeta Plugoo usando etiquetas sobre intereses, ubicacion… Tu informacion personal (direccion de correo, nombre de usuario de mensajero instantaneo) y nunca rebelada a otro miembro de Planeta Plugoo.
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| 8
| Plugoo Widget | Widget Plugoo
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| 9
| What is Plugoo Widget? | Que es el Widget Plugoo
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| 10
| Plugoo Widget enables you to communicate freely and very easily with your website visitors, simply using your Instant Messenger. You can use Plugoo with your blog, online shop, social network profile or whatever you want! | El Widget Plugoo permite comunicarte libre y facilmente con los visitantes de tu sitio web, simplemente usando tu mensajero instantaneo. Tu puedes usar Plugoo con tu blog, tienda en linea, perfil de tu red social o donde tu quieras!
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| 11
| When some visitors are browsing your website, they have the opportunity to send you an instant message which is directly forwarded to your Messenger, thanks to Plugoo. You reply to any message LIVE from your Messenger, as if you would be chatting with a friend. | Cuando algun visitante este navegando tu sitio web, el tendra la oportunidad de enviarte un mensaje instantaneo el cual es directamente reenviado a tu Mensajero, gracias a Plugoo. Tu puedes responder a cualquier mensaje en Directo desde tu Mensajero, tal como si estubieras chateando con un amigo.
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| 12
| Thus, a live communication instantly begins, between you and your visitors, friends or prospective customers… | Asi, una comunicacion instantanea empieza, entre tu y tus visitantes, amigos o clientes en potencia…
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| 13
| How does Plugoo work? | Como funciona Plugoo?
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| 14
| On your blog, personal website or online shop, you embed a Plugoo. Visitors on your website can see the Plugoo and write through it a message for you. | En tu blog, sitio web personal o tienda en linea, tu empotras Plugoo. Visitantes en tu sitio web pueden ver Plugoo y escribirte a travez de el un mensaje.
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| 15
| As this Plugoo is directly connected to your Instant Messenger, it forwards you in real time all the messages your website visitors can send to you. You reply to your visitors from your Messenger while they are currently browsing your website. | De esta forma Plugoo esta directamente conectado a tu Mensajero Instantaneo, es traspasado en tiempo real todo mensaje que los visitantes a tu sitio web puedan enviarte. Tu respondes a tus visitantes desde tu Mensajero mientras ellos estan navegando tu sitio web.
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| 16
| You can also use myPlugoo, a simple link http://www.myPlugoo.com/... to let your friends IM you from any web site, email or blog. For instance, you can add this link to your email signatures or to your blog/forum comments… This way, your emails recipients or other Net surfer have the opportunity to pop-up your Plugoo Widget with just one click and start a LIVE conversation with you! | Translation
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| 17
| How do I sign up and get my own Plugoo? | Cómo me registro para tener mi Plugoo?
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| 18
| Go to www.Plugoo.com, click “Join Plugoo” and choose the Instant Messenger (Windows Live Messenger, Yahoo! Messenger, AIM, GoogleTalk, ICQ ou Jabber) you use every day. | Translation
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| 19
| Your IM account (username) is required. Enter the IM username you use to chat with friends through your Messenger. | Translation
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| 20
| You will also be requested to provide a valid email address to create your Plugoo Account (this email address might be the same as your IM account, if you can receive and read emails to this IM account). The confirmation email will be sent to you at this email address. You will only receive emails related to the Plugoo service. | Translation
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| 21
| Enter a Plugoo-dedicated password, which will enable you to access your Plugoo Profile on Planet Plugoo, the Plugoo Community. We will never request your IM account password. | Translation
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| 22
| Fill in your Plugoo Profile for Planet Plugoo, the Plugoo Members community. | Translation
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| 23
| Then, a registration confirmation email will be sent to the email address you provided. Click on the link within to activate your Plugoo Account. | Translation
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| 24
| You will shortly receive the Plugoo Buddy’s Invitation on your Messenger. All the messages of your website visitors will be brought to you through this Plugoo Buddy, in a conversation window. So you need to add it to your Buddy List. | Translation
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| 25
| What to do if I denied or did not receive the Plugoo Buddy’s Invitation on my Messenger? | Translation
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| 26
| This invitation is automatically forwarded to you after you clicked on the activation link within the registration confirmation email. | Translation
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| 27
| If you made a mistake and denied this invitation or if you did not receive this invitation after a few minutes, please manually add the Plugoo Buddy to your Buddy List. You can get the Plugoo Buddy IM username in the registration confirmation email you received in your mailbox. You can also request it by sending us an email at contact [@] plugoo.com. | Translation
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| 28
| How do I put my Plugoo on my website? | Translation
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| 29
| After you validated your Plugoo Account and added the Plugoo Buddy to your Buddy List on your Messenger, you simply have to copy the HTML code line you will find in your Plugoo Profile. | Translation
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| 30
| Sign in to your Plugoo Account at www.Plugoo.com and click on « My widgets » tab. You can create several widgets (on for your blog, another for your online shop…), name them (to be notified the origin of the visitor’s conversation, for instance “My blog”) and customize them as you wish. Click “Edit with Plugoo Studio” to do so, and the tabs “Style”, “Text” or “Options”. Save your modifications. | Translation
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| 31
| Once you customized your Plugoo, copy the HTML Plugoo code you will find in the box below your Plugoo. | Translation
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| 32
| Paste the HTML code into your website template or into an HTML Sandbox and publish it. Do not hesitate to request help for this step if you need some, by sending us an email at contact [@] plugoo.com. | Translation
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| 33
| Your Plugoo is now on your website and will offer the opportunity to your website visitors to contact you very easily. Don’t forget to get “Online” with you Messenger to appear “Online” with your Plugoo! | Translation
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| 34
| You can also use myPlugoo, a simple link http://www.myPlugoo.com/... to let your friends IM you from any web site, email or blog. For instance, you can add this link to your email signatures or to your blog/forum comments… This way, your emails recipients or other Net surfer have the opportunity to open up a Plugoo with just one click and start a LIVE conversation with you! | Translation
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| 35
| How can I use myPlugoo Link? | Translation
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| 36
| You can use myPlugoo, a simple link http://www.myPlugoo.com/... to let your friends IM you from any web site, email or blog. For instance, you can add this link to your email signatures or to your blog/forum comments… This way, your emails recipients or other Net surfer have the opportunity to pop-up your Plugoo with just one click and start a LIVE conversation with you! | Translation
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| 37
| When editing HTML of your blog post or forum signature, you can manually add the HTML code target="_blank" to your myPlugoo Link as follows, in order to prevent the current browsing page from closing when user click on the link. | Translation
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| 38
| Click here to chat with me | Translation
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| 39
| Can I chat with several visitors at a time? | Translation
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| 40
| Yes, you can handle five simultaneous conversations with five different visitors. | Translation
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| 41
| When you’re already chatting with one visitor and a second one wants to chat with you, you will receive an invitation in your Messenger conversation window to pop-up the multi-conversations Plugoo Module (if you activated the Plugoo Multichat Mode – to activate this option, sign in at www.Plugoo.com and click “My settings”, then choose the option “Multiple”). | Translation
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| 42
| Thus, you will be able to chat with five visitors at a time (visitors from any of your websites). The Plugoo’s name appears above the conversation window on the multi-conversations Plugoo Module so that you can identify the origin of the conversation. | Translation
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| 43
| What happens when I am logged in my Messenger? | Translation
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| 44
| Your website visitors can see your Messenger status on your Plugoo: “Online”, “Away”, “Busy” or “Offline”. | Translation
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| 45
| “Online” means that you are available for immediate chat. You can chat with up to five different visitors who might be connected to any of your different Plugoo. | Translation
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| 46
| What happens when I am already chatting with five different visitors and a sixth one also wants to chat with me? | Translation
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| 47
| « Busy » appears when you are already chatting with five visitors. New visitors willing to chat with you can wait a little bit for one of your previous conversations to stop, or send you a message you will receive on your Messenger after your conversations or on your Mailbox. | Translation
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| 48
| You can choose the offline message reception options on your Plugoo Profile at www.Plugoo.com for each of your Plugoo. | Translation
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| 49
| What happens when I am not logged in my Messenger? | Translation
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| 50
| “Offline” status means that you are not logged in your Messenger. Like “Busy” mode, visitors can send you offline messages if you want. | Translation
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| 51
| Offline messages will be forwarded to you at your next Messenger login (in a conversation window), or by email. You can choose the offline message reception options on your Plugoo Profile, for each of your Plugoo. | Translation
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| 52
| Can I stop a conversation or prevent a visitor from contacting me? | Translation
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| 53
| You can stop a conversation by writing the word “close” and sending it to your interlocutor through your Messenger. Thus, you’ll instantly become available for another conversation. | Translation
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| 54
| In order to prevent a visitor from sending you messages, you can send him/her the word “stop”, which will block any message from him/her for three hours. | Translation
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| 55
| Can I disable my Plugoo? | Translation
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| 56
| The best way to temporarily “pause” your Plugoo (so as to appear “Offline”) is to “block” (without removing it) the Plugoo Buddy within your Buddy List in your Messenger. You will be able to “unblock” it at any time, to appear “Online”. | Translation
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| 57
| Right-click on the Plugoo Buddy in your buddy list, and select “Block this contact”. You can unblock it the same way – just select “unblock this contact”. | Translation
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| 58
| It is impossible to input some characters in my Plugoo… What should I do ? | Translation
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| 59
| To enable your visitors to use some characters, you can remove from your Plugoo HTML code line the following part: | Translation
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| 60
| HTML code | Translation
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| 61
| What is the “Detach’” functionality? | Translation
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| 62
| The “Detach’” functionality enables your visitors to pop-out the Plugoo from your webpage with just one click! Thus, they have the opportunity to browse your website while chatting with you. | Translation
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| 63
| Can I customize my Plugoo? | Translation
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| 64
| Sure! With your Plugoo Account, you can modify your Plugoo parameters. | Translation
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| 65
| You can create several Plugoo and customize them with Plugoo Studio. Choose different colours, size, welcome messages for each one… so that they perfectly fit your website design. | Translation
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| 66
| Sign in to your Plugoo Account at www.Plugoo.com, click “My widgets” tab, select a Plugoo Widget to customize, then click “Edit with Plugoo Studio”. | Translation
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| 67
| As far as your visitors are concerned, they can choose their nickname to chat with you. | Translation
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| 68
| I changed the size of my Plugoo in my Plugoo profile, but the size remains the same on my website? | Translation
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| 69
| When you change your Plugoo size and save changes, you also need to update your Plugoo HTML code. Please make sure you paste the new HTML code of your Plugoo into your website template. | Translation
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| 70
| I don’t see the Plugoo of my friend on his/her webpage… | Translation
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| 71
| You need to download the Flash Player. Go to: | Translation
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| 72
| Link to Adobe Website | Translation
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| 73
| Download should start automatically. Install it and go back to your friend’s webpage. | Translation
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| 74
| Do my visitors have to install something? | Translation
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| 75
| Your website visitors don’t need neither a Messenger nor to create an account before they can chat with you. They never see your IM username. | Translation
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| 76
| Do visitors on my website see some conversations I might have with other visitor? | Translation
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| 77
| No, any conversation is strictly private. Only you and your direct interlocutor can follow the conversation. | Translation
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| 78
| Other visitors can see your status (“Online”…) and start a conversation with you if they want (up to five conversations at a time). If you are already having five conversations, new visitors on your webpage will see you as “Busy” and will be able to send you offline messages, or wait a little bit for a conversation to stop. | Translation
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| 79
| Do people on the Internet and visitors see my IM username or my email address? | Translation
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| 80
| No, net surfers browsing your website never have access to these informations and Plugoo will never publish these informations. | Translation
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| 81
| The myPlugoo Link (http://www.myPlugoo.com/...) also lets people on the Internet contact you very easily while ensuring that your privacy remains safe. | Translation
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| 82
| In accordance with French Law, you can access, modify and delete any data about you. For such request, please send us an email at contact [at] plugoo.com. | Translation
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| 83
| What does the “search” field in my profile mean? | Translation
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| 84
| The “search” field is the “entrance door” to Planet Plugoo – i.e. the Plugoo Members Community. Planet Plugoo offers you to meet and chat with new friends from all over the world, based on your interests. | Translation
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| 85
| Planet Plugoo | Translation
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| 86
| How does Planet Plugoo work? | Translation
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| 87
| Simply type a word in the “search” field of your Plugoo Profile Homepage (for instance: “music”) and hit enter. You will get a list of Plugoo Members who might be interested by “music”. Browse the list and meet people sharing your interests. | Translation
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| 88
| You can instantly chat with Plugoo Members who are online, that is to say the Members who are online in their Messenger (Members don’t need to be logged on Planet Plugoo at the same time so that you can chat with them). You can also send offline messages to the Members who are not online. They will receive the messages in their mailbox. | Translation
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| 89
| You can create your friends list by adding Members to it, so that you can rapidly retrieve your favorite interlocutors. Just click the “Add .... to your friends” link on the top of the profile to send a friend request to the person. Then wait for her/him to review your request and profile. | Translation
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| 90
| In some case, you will see that the chat zone on a Member’s profile is “blocked”. This Member only allows her/his friends to chat with her/him. First send the Member a friend request by clicking the chat zone, and wait for her/him to add you to her/his friends list. You will finally be able to chat together if the Member accepted your invitation. | Translation
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| 91
| Can I prevent any Plugoo Member from sending me messages from my Planet Plugoo Profile? | Translation
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| 92
| Yes, you can allow only your friends to contact you. To do so, activate the appropriate option within your Plugoo Profile. Login to your Plugoo Account, click “My settings” and check the option “Only my friends can chat with me on Planet Plugoo” box. | Translation
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| 93
| Then, Plugoo Members will first need to send you a friend request (and you’ll need to review and accept it) if you want them to be able to contact you. | Translation
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| 94
| What happens when I accept a Friend Request? | Translation
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| 95
| Someone has sent you a Friend Request. Click on it to jump to her/his profile. If you’re interested in the person, click the yellow “Accept” button on the top of the profile to accept the request. You both will thus become friends and appear in each other friends list. If you’re not interested, click “Decline”. | Translation
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| 96
| Can I remove a friend from my friends list? | Translation
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| 97
| Yes, to do so, click the friend’s picture to jump on her/his profile. Then click the link « Remove friend » on top of the profile. | Translation
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| 98
| Why can’t I add a Plugoo Member to my friends? | Translation
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| 99
| Before you can add a Plugoo Member to your friends, you need to provide some informations about you on your profile. Click “My account” at the top of the Plugoo page to go to your profile, and click “Edit” on each part of your profile you’d like to fill in, then “Save changes”. You can also upload your picture (and then resize it with the Plugoo Picture Resizer). Please note that the pictures are reviewed and might be rejected if not in accordance with our Terms of Service. | Translation
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| 100
| Someone is unpleasant or nasty with me. What can I do? | Translation
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| 101
| We want Plugoo to be a safe and nice place for people to meet each other and chat friendly. | Translation
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| 102
| If someone is rude towards you during a chat session, you can use some commands to prevent him/her to send you instant messages. Type the single word “close” in your messenger conversation window and send it to the person. It will end the conversation with this user. Other friends will be able to start conversation with you. | Translation
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| 103
| You can also “ban” the user. To do so, type the single word “stop” in your messenger conversation window and send it to the person. It will ban the user and prevent him/her from sending you messages. These commands are also available in the Plugoo Multichat Mode. Use the button over the conversation window to access to these commands. | Translation
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| 104
| Please also report the user’s profile to the Moderators – click the “Report an inappropriate profile” link at the bottom of his/her profile. We will investigate about the user you reported. | Translation
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| 105
| What about my privacy and my personal information? | Translation
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| 106
| Your privacy is a major concern to us. Your email address and IM username are never revealed to other Plugoo Members and each of your chat sessions is private. | Translation
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| 107
| Only Plugoo Members can chat with you and you will not received messages from non-registered people. | Translation
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| 108
| You are free to provide information about you (picture, age, location, description, personality, interest). Please provide information you consider as non-prejudicial towards you. | Translation
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| 109
| Furthermore, according to our Terms of Service, and as we can not ensure the real ID of the users, we recommend you to be very careful when chatting with your friends, and not to provide your physical address, bank information or any other information that might identify you as an individual. Plugoo does not encourage and declines all responsibility for any physical appointment between users of the service. | Translation
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| 110
| In accordance with French Law, you can access, modify and delete any data about you. For such request, please send us an email at contact [at] plugoo.com. | Translation
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